Dealing with Insurance Companies
Each insurance plan’s criteria for eligibility for psychiatric or behavioral treatment is different. We encourage you to contact your insurance carrier to learn about your benefit coverage and criteria for inpatient treatment. Our Utilization Review professionals will gladly support individuals who are admitted as they attempt to collect any out-of-network reimbursement.
Please keep in mind that Menninger cannot work with an insurance company to preauthorize care before admission because our physicians aren’t able to fully assess a patient before the completion of the psychiatric evaluation. It may prove helpful to ask your referring clinician to attempt to preauthorize admission before the patient’s arrival.
Payment for Services
Prior to admission, your Admissions coordinator will work with you to create a payment contract for services to be provided. The patient or patient’s guarantor is responsible for payment.
We safeguard the medical, insurance and financial information related to all patients, their families and/or guarantors.
For more information, please call us at 800-351-9058, ext. 5140, or 713-275-5140.
For our patients’ convenience, we offer cashier services during specified hours Monday through Friday. The guidelines are:
The limit for cashing patient checks is $100 per week unless otherwise approved by program staff. Upon discharge, the limit is $200.
Amounts deposited to the cashier over $100 will be given to the patient as an IOU and can be withdrawn weekly.
Any amount of cash more than $100 that patients admit with will be deposited into the Menninger bank account for safekeeping and will require 48 hours to retrieve from the bank.
Upon discharge, any amount over $200 will be returned to the patient in the form of a check, not cash.